When we first launched social features in Zoho CRM in November 2013, our goal was to give our customers a place to listen to what people were saying about their business. The social tab enabled businesses to perform all the actions they could from a social media tool, such as listening and responding to Tweets and Facebook page posts, monitoring search keywords and posting new content to Facebook and Twitter. In addition, they could also add CRM leads and contacts directly from listening...
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Remember the good old days when you used Post-it Bookmarks to mark your favourite pages of a book' Each color meant something different and there were different tags within each color. It was a really efficient way to organize the information you cared about in that book. Now take that behavior and apply it to customer service tickets in your company. That’s exactly what we’ve done with Ticket Tagging. You can now tag tickets on-the-fly with appropriate keywords, be it while...
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